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Operations

The back office that runs without reminders.

Onboarding checklists, IT request queues, vendor contracts, approval flows, and asset tracking — all automated so your ops team focuses on work, not follow-ups.

Onboarding — Sanya Kumar3 of 5 done
IT setup request raised
Offer letter uploaded
Induction walkthrough scheduled
System access granted
Buddy assigned

IT Requests · Open

IT-092Laptop overheating
Urgent
IT-091VPN access request
Normal

3

Onboarding

8

IT requests

5

Approvals

What's inside

Employee OnboardingAttendance & LeavePayroll InputsAsset ManagementIT RequestsVendor ContractsOffice InventoryTask ManagementApproval FlowsIncident TrackingDocument StoreFacility Requests

Daily workflow

A day in Arjun's operations workspace.

Morning
1

Morning

Arjun onboards a new hire.

Day 1 for Sanya. Her onboarding checklist fires automatically: IT team gets a laptop setup task, HR gets a document collection task, and her manager gets an induction walkthrough reminder. Arjun doesn't send a single message.

"Onboarding checklist for Sanya Kumar — 6 tasks assigned across 3 teams."

Midday
2

Midday

3 IT requests come in simultaneously.

Two access requests and a hardware issue. Sentinel auto-assigns all three based on the IT team's current queue load. SLA timers start. Arjun sees the queue in real time and reprioritises the hardware issue to urgent — the assignee is notified instantly.

"IT Request #IT-092: Laptop overheating — escalated to urgent. SLA: 4h."

Evening
3

Evening

Vendor contract renewal surfaced.

A vendor contract with the office maintenance team renews in 28 days. Sentinel has already pulled the existing terms, logged the renewal contact, and created a task for Arjun to review the rate card. Claude drafts a renewal negotiation email as a starting point.

"Contract renewal in 28 days — task created, draft email ready for review."

Everything your operations team needs.

Employee Onboarding

Checklist-driven onboarding: IT setup, document submission, induction tasks, and system access requests — all tracked in one place. Auto-assigned on joining date.

Attendance & Leave

Daily attendance log with check-in and check-out. Leave requests routed to the right approver automatically. Monthly attendance summaries for payroll input.

Asset Management

Track every laptop, phone, and office asset from assignment to return. Maintenance schedules, warranty expiry alerts, and depreciation logs included.

IT Request Tracker

Employees raise IT requests (hardware, access, software) in one form. Assigned to the IT team, tracked with SLA, and closed with a resolution note.

Approval Flows

Build multi-step approval chains for purchase requests, vendor onboarding, expense reimbursement, and access grants. Rules-based routing, no manual delegation.

Vendor Contracts

Store vendor contracts with renewal dates, commercial terms, and contact details. Renewal reminders land 30 days before expiry.

Payroll Inputs

Monthly payroll input sheet auto-populated from attendance, approved leave, and expense reimbursements. Export to CSV for your payroll provider.

Document Store

Central repository for offer letters, NDAs, vendor agreements, and compliance documents. Version-controlled with access permissions per role.

AI Task Prioritisation

AI

Claude scans open tasks across teams, identifies blockers and overdue items, and surfaces the top 5 actions that will unblock the most downstream work.

AI
AI Copilot
Task PrioritisationOnboarding FlowsVendor Drafts

Operations that run on checklists, not memory.

Every join, exit, vendor renewal, and IT request has a workflow behind it. Claude surfaces the open items most likely to cause delays, drafts vendor communications, and identifies tasks that have been sitting too long without an owner.

AI

Sentinel AI

● Active
Ask anything…

Cross-connections

Operations connects to every other team.

OperationsFinance

Approved vendor purchase requests flow into Finance as pre-categorised expenses — with budget codes, vendor details, and approver name attached.

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OperationsAutomations

Joining date triggers a full onboarding workflow — tasks, access requests, induction reminders — without Ops lifting a finger.

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OperationsSupport

Internal IT requests flow through the same ticket engine as customer support — unified queue, same SLA rules, same escalation logic.

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Onboarding·IT requests·Vendor contracts·Asset tracking — one workspace

Ready to try Sentinel for your operations team?

Book a 20-minute walkthrough and see a live onboarding workspace with real workflows.